Frequently Asked Questions

Buying & Ordering

We've tried to assemble a range of items which cover most of the marketing bases. If you can't find what you're looking for, please contact us and we'll see if we can produce it as a bespoke product or suggest an alternative.

We've tried to make it easy to navigate our range. Whether you're looking for business cards, letterheads, flyers, leaflets or any other item, we'll show you the most popular option straight away. You can then customise your spec, just for you. Just play with the buttons on the product pages to try out different styles and finishes.

We want your file to work and your item to print as expected, so please carefully read any design instructions for the product you're buying. The information will usually cover everything you need to know about supplying that file correctly and getting the best results possible. Get started by taking a look at Supplying Your Artwork.

We'll automatically check your file and let you know if it has passed our preflighting, whether you need to make changes or whether you'd like us to fix it. If your file has passed, it will automatically begin production and you can check your account for updates on production process.

The majority of items will require either a PDF, AI, EPS or JPEG file to be supplied, however this will differ from item to item. Each product will have it's own supply information, you can check what's required before uploading.

Once you've checked out, your order will begin our automated production process. It is usually not possible to make changes to it once we've begun. Please contact us for advice.

Sign in to your account and click on the Orders tab at the top. You'll see "Your Orders In Progress" and in the "Progress" column you can keep track of where we're up to.

Please contact us and let us know what you'd like a sample of and we'll see what we can do. For certain items, we may charge a deposit, refundable on return or order.

Whatever your deadline, we'll help you meet it. Choose our Xpress Service for quickest turnaround. Or if you're really up against it, Same Day Despatch is available on our most popular items. Your order will be delivered by our preferred partners TNT. They publish on-time performance of 99%, so if "1 in a 100" is too risky for you, please contact us to discuss delivering your order by dedicated vehicle.

 

Delivery

Our Standard Next Day Delivery service means your print will be delivered the day after it has finished being printed, any time between 8am-6pm. Or you can choose to have your print delivered the day after it has finished being printed on a before noon delivery service. The price of delivery depends on the weight of your order, Standard Next Day Delivery starts at just £4.95+VAT. For more information take a look at our carriage costs.

If you need to change the address you want your order delivered to, we can usually do this at any time while your order is 'in progress'. After your order is complete, it's too late to change. If you have an 'order in progress' which you'd like to change, please contact us and tell us the address you'd like to send it to.

Sure! When you checkout, you can choose to deliver to your invoice address, any alternative from your Address Book, or you can enter a new delivery address.

We charge delivery based on the total weight of your order. You can get a quick estimate by adding an item to your basket. Standard Next Day Delivery starts at just £4.95+VAT. For more information take a look at our carriage costs.

Your order will be delivered by our preferred partners TNT. They publish on-time performance of 99%, so if "1 in a 100" is too risky for you, please contact us to discuss delivering your order by dedicated vehicle. A variety of services are available, depending on your chosen delivery address. You'll see these in your shopping basket.

We'll work as quickly as you need us to. Each item has a fast guaranteed turnaround – add it to your basket to see what's available. Choose the service level you need, which sets how quickly we work – our Next Day Service is fastest. If you're not in a rush, save money with our Stand-by Service. 

We can deliver to anywhere in the UK. If you need a delivery further afield, please contact us.

Once your order has started production it's not possible to speed up the production time.

Your order will be despatched 'white label' in unmarked boxes with no invoice, packing slip or mention to Nettl Swindon.

Your order will be despatched in unmarked boxes.

"Sign in" to your account and click on the "Orders" tab at the top. You'll see "Your Orders In Progress" and in the "Progress" column you can keep track of where we're up to. Click through to the job you want to check and you'll see a link to TNT's tracking website. Click the link and you'll see where your consignment is.

 

Returns, Refunds & Customer Services

We work hard to make sure you order is produced to our high standards. In the unlikely event that you find something wrong, please contact us and explain the issue. We'll do our best to resolve it to your satisfaction.

Once you've checked out, your order will begin our automated production process. As we're manufacturing something just for you, it's not possible to cancel your order once your order has started to be printed.

Please check your file carefully before you upload it. We offer fantastic prices by automating our entire process. So the first set of human eyes proof-reading your design will be your own when you open the box. We don't want you to be sad. So please check all telephone numbers, dates, times, addresses, prices and spelling before you order. If you spot an error after you've ordered, then we're sorry that we won't be able to rectify it.

 

Managing Your Account

Click "Sign in" at the top to access to your account, then click "Edit my settings". You'll be able to change your name, address and contact details or to update your preferences on how we contact you. Visit "Change password" to change your password.

Don't worry, it happens to us all. Click "Sign in" at the top. When you get to the Sign In screen, look for the link "Forgotten your username or password?" Follow the link, then enter your email address and we'll send you a new password in a few minutes.

We hope you'll have a long and happy relationship with Nettl Swindon. We ask you to register so that we can keep all your designs and files in a safe password-protected area. That means other people won't have access to designs you create, or your order history.

Simply click "Register" at the top of the screen. We only need a few details and you're done. Once you register, you'll be able to order and upload your pictures and documents to your Files & Images folder.

Yes, please read our Privacy Policy which explains what we store and how we use it.

 

Payments & Invoices

All payments are taken securely online via our payment gateway w3pay powered by Stripe. We accept Mastercard, Visa and American Express.

Please contact us if you have a question about an invoice or payment you've made. To get copies of invoices, "Sign in" to your account, go to "Orders" > "My Previous Orders" then click the "Invoices" link on the left hand side menu.

Sorry, no. We only accept payment by debit or credit card online.

Yes. All online payments are made via w3pay powered by Stripe.

Since we sell to businesses, all our prices exclude VAT. We'll add VAT to your order at the current rate. Many items like leaflets and booklets qualify for VAT at 0%. Add an item to your basket to see its VAT rate.

If you are a registered charity or have VAT Exempt status, please contact us before you place your order.

 

General and Legal Stuff

Would you like more information about a specific product or have any questions about a delivery? Don't hesitate to contact us. Our team are available weekdays between 9am and 5.30pm and they're ready to answer your questions. Call us on 01793 677717 or email hello@nettlswindon.co.uk.

Our office is at Gemini House, Hargreaves Road, Swindon, Wiltshire, SN25 5AZ.

Our offices are open: Monday to Friday from 9.00am to 5.30pm.

We're closed on UK public and bank holidays and these days do not count as 'working days'. Click here to see a list of UK bank holidays.

We're closed for the Christmas break from 24th December. Normal service resumes 2nd January 2018.

'Closed days' will not count as a 'working day' and will affect the turnaround of your print. Please contact us if you are unsure of when to expect your print.

 

Can’t find what you are looking for? Call us on 01793 677717

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